Warranty Regulations:

Before buying any product from ASES Tech it is important to pay attention to the set of warranty policies mentioned below. Because the sale of any product means that the buyer has made the purchase in consent with the terms and conditions mentioned below. The product warranty that comes with a purchase is basically “Manufacturer’s Warranty”. It means the manufacturer or the brand is responsible for the warranty issues. Each of the brands has different warranty policy or any other company, which is clearly mentioned on their respective websites. In this case, the Ryans is only responsible for selling the products to customers and helping manufacturers to implement the terms and conditions of the warranty policy.

Terms and Conditions: 

  • All products do not come with a warranty. Warranty is only valid for products that purchased with a warranty for a given period of time, mentioned in the bill or invoice issued by ASES Tech.
  • In the case of Product Lifetime Warranty, it remains valid as long as the manufacturer continues the production of the particular product. If the manufacturer discontinues the production, the warranty will remain valid as long as one year from the date of purchase.
  • Under the warranty policy, ASES Tech will, at its discretion, repair any defective product within the warranty period. 
  • We cannot specifically mention how much time is required to complete the repair for the product taken under warranty. It can take 4/5 days or may take more than 45 days to complete the repairing process. The reason is we may have to import the required components. 
  • In case of an irreparable product, it will be replaced by another product of the same model.
  • In case of unavailability of products of the same model, the product will be replaced by an equivalent product of a different brand available at ASES Tech.
  • ASES Tech will offer a product with better specs in the case of unavailability of an equivalent product.  
  • “ASES Tech” will not take any responsibility for any loss of data or software during the servicing period. The same policy applies in case of any loss of data or software at the hand of the user. In this case, ASES Tech will not be responsible for restoring or reinstalling any data or software. 
  • Warranty will not be valid for any damages caused by unwary usage, water, free fall, and fire. Warranty will not be valid if the customer opens and tries to open the product on his/her own.
  • It is not always possible to give a specific timeframe when it comes to repairing a product protected by a warranty. It can be repaired within 4/5 days or it may take a bit lot longer. Because in some cases, ASES Tech has to import required parts or machineries for the repairing services, which could take up to 45 days.
  • Services such as system setup or operating system customization, during or after the sale, do not come with a warranty.  
  • “ASES Tech” does not apply any kind of password or security code during the delivery of laptops, desktops, or any product. The customer must take full responsibility for the BIOS password of laptops, desktops or any other device. It will not be covered by the warranty.
  • “ASES Tech” will set the charges, in consent with the customer, for any services that are not covered by warranty. 
  • Cartridge, toner, head, roller, drum, element cover, ribbon, and other machinery do not come with a warranty.
  • Refill/usage of ink, cartridge, or toner cartridge not recommended by the manufacturer will void the warranty for Printers. 
  • Fungus or rust on the mainboard, graphics card, and RAM will void the warranty for the particular part or device. 
  • The warranty does not cover graphics cards, which is used for data mining. 
  • A monitor or display with one to three dots are ineligible for warranty claims. A customer can claim a warranty if there are four or more dots. 
  • The warranty will not be valid for Motherboards and processors with one or more partially or completely damaged pins.
  • If the serial/sticker of the product is partially or completely removed or damaged, it will no longer be able to claim warranty. 
  • In case of damages to mouse or keyboard purchased as Combo, the whole package with other accessories must be presented while claiming warranty. One cannot claim a warranty for the keyboard or the mouse separately. 
  • In case of Photocopiers: 

o Free installation (inside Dhaka only);

o 1-year service warranty (Customer will bear the cost of parts if required);

o the product does not come with a replacement warranty;

o Customer will bear the transportation cost for any service-related issues.