Dear Honorary Customers, the RETURN and REFUND policy of ASES Tech are outline below :- 

1) If a customer is buying the products from our shop or online platforms, then please make sure to  check the products in front of our sellers or delivery persons. Later, if any problems occurs than the customer will not be entitled to any changes but will be given services based on the products provided description.(Warranty)

2) In the case of ordering online, after receiving the product, if any manufacturing issues or problems are noticed or discovered than customer has to inform us within 24 hours at given number.

3) If a customer received a manufacturing defected product than the customer has to visit our shop where our specialists will review the product first and then take the necessary steps to changing the product if it is in need of replacement.

4) If a customer wants to change the defected product through our delivery service, then a charge Of TK. 200/- has to be paid as replacement charge inside Dhaka and if out of Dhaka, only the Courier charge is applicable. 

6) With specific reasoning’s, product(s) will be allowed to be returned and refunded back to you within 3 to 10 working days and in the case of online purchase, the procedure may take longer to execute.

7) Refund charge applicable for Bkash / Online / POS payment refund.

8) If customers found broken or packet damaged product then we are requesting not to receive the product from courier service. If the customer receives courier damaged product then he/she have to take his/her own liability and any kind of complaint won’t be acceptable.